Refund policy

At Neckcurve, we want you to be completely satisfied with your purchase. You have 30 calendar days from the date of delivery to request a return. To be valid, the product must be unused, in its original packaging, and in the same condition in which you received it, and you must keep your proof of purchase (order number or invoice). Returns of products damaged due to customer misuse are not accepted. To request a return, email us at contactushereeee@gmail.com within 30 days of delivery, indicating your order number and the reason for the return; we will send you instructions and the address for shipping the product back, and once it is received and inspected, we will notify you whether your refund has been approved. Return shipping costs are the customer's responsibility, unless the product arrived defective or incorrect, in which case Neckcurve covers that cost. Once the return is approved, the refund will be processed to your original payment method within 5 to 10 business days, a time that may vary depending on your bank or financial institution. If your product arrives damaged or defective, contact us within the first 7 days after delivery with photos of the product and packaging, and we will offer you a replacement or full refund at no additional cost. Personalized or used products are not eligible for return, except in the case of a manufacturing defect. For any questions about this policy, email us at contactushereeee@gmail.com.