Terms of service
By accessing and making a purchase at Neckcurve, you agree to the following terms and conditions. Neckcurve is an exclusively online store dedicated to selling cervical support pillows and related products, with worldwide shipping. By using this site, you agree to provide truthful and up-to-date information when placing an order, not to use the site for fraudulent or illegal purposes, and not to attempt unauthorized access to the store's systems or data. All prices are shown in the currency indicated at checkout and may change without prior notice; we reserve the right to limit the quantity of products per order, and while we make every effort to display product colors and details accurately, minor variations may occur due to your device's screen. Upon completing a purchase you will receive a confirmation email; we reserve the right to cancel or refuse any order due to suspected fraud, pricing errors, or lack of availability, notifying you immediately, and payments are processed through secure third-party providers, meaning Neckcurve does not store your full card details. Shipping times and conditions are detailed in our Shipping Policy, and returns and refunds are governed by our Return and Refund Policy. All content on the site, including text, images, logos, and designs, is the property of Neckcurve and may not be reproduced without prior authorization. Neckcurve is not responsible for indirect damages resulting from the use of our products outside of the recommended usage instructions. We reserve the right to update these Terms of Service at any time, and changes will take effect once published on this page. For questions about these terms, email us at contactushereeee@gmail.com.
Shipping Policy
Neckcurve ships worldwide and is a 100% online store with no physical location. Orders are delivered within 7 to 12 business days from payment confirmation, a time that may vary depending on your location and external factors such as customs or weather conditions. Orders are processed and prepared for shipment within 1 to 3 business days after payment is received, before transit time begins. Shipping cost is calculated automatically at checkout based on your location and is shown before you confirm your purchase. Once your order ships, you will receive an email with the tracking number and a link to track your shipment in real time. While we make every effort to meet estimated times, external factors such as customs, weather, or carriers may cause delays beyond our control; if your order significantly exceeds the estimated 12 business days, contact us and we will help you follow up. It is the customer's responsibility to provide a correct and complete shipping address, and Neckcurve is not responsible for delays or losses resulting from incorrect shipping information provided by the customer. Since we ship worldwide, import taxes or customs duties may apply in your country, which are the customer's responsibility and are not included in the price of the product or shipping. For any questions about your shipment, contact us at contactushereeee@gmail.com.
Legal Notice
This website is operated by Neckcurve, an exclusively online store, and by accessing and using this site you agree to the terms described in this Legal Notice. All content published on this site, including text, images, graphics, logos, and product designs, is the property of Neckcurve or its respective licensors, and is protected by applicable intellectual property laws, so its reproduction, distribution, or modification without express written authorization is prohibited. We strive to keep the information on this site, such as prices, descriptions, and availability, up to date and accurate; however, we do not guarantee it is free of errors, and Neckcurve reserves the right to correct any error, inaccuracy, or omission at any time. Neckcurve will not be liable for direct, indirect, incidental, or consequential damages resulting from the use or inability to use this site or our products, beyond what is established by applicable law. This site may contain links to third-party websites, and Neckcurve is not responsible for the content, privacy policies, or practices of such external sites. This Legal Notice shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Neckcurve operates, without prejudice to the consumer protection rights that may apply to the buyer under their country of residence. For inquiries related to this Legal Notice, you can email us at contactushereeee@gmail.com.